OVERVIEW

NOTE - Original details can be found on DevOps 4027

Our manual and email document support use a 3rd party called "Amyuni", which allows us to pull the document support key off of PDFs.

In the event that a customer's PDFs are failing to upload via email/manual document support. You can alter the level of optimization that the Amyuni controls use to read the key off of the form by using the "PDFSplitOptimization" feature code.

NOTE - By default, all customers will have this feature code set as "1".

If a customer confirms that a key is displaying properly on the PDF but isn't importing correctly, adjust the feature code to "0" and try sending in again. This will cause the controls to ignore possible spacing found in the naming convention of the key.

EX. - The key expected is "%%key=INV01234%%" but imports into blob storage as "%%key = INV 01234 %%". Adjusting the feature code to "0" should ignore the spacing and allow it to import as intended.