OVERVIEW
As of July 2020, you can now re-attempt a webhook for a successful payment attempt that initially had issues with posting into your ERP system. This is useful because, prior to the 4.4 release, webhook attempts that failed resulted in you having to enter the payment information manually into your ERP system.
If your webhook was setup before 7/17/2020, you will need to coordinate with a SARA representative to verify your account is set up properly to allow webhook re-attempts. Reach out to our support team by either emailing atcsupport@sage.com or by using the chat in the bottom-right-hand corner of the software
HOW IT WORKS?
- When an online payment is made, it is logged under the pending payment section, where it will attempt to post the information into your ERP system via a "webhook." On the (Inquiries > By User > Pending Payment) page, there are 2 options above the grid on the right side that are used when a webhook fails: the "Resend Payments" button and the "Clear Failed Status" button.
- To attempt the webhook process again, select the "Resend Payments" button. This will attempt to resend any payments with the status of "Not Tried" or "Failure." The system will ask you to confirm before retrying the webhook process.
- Each time the webhook process fails, it will update the "Webhook Status" field to notate how many times it has failed. After it fails 3 times, you will need to select the "Clear Failed Status" button, which will reset the status to "Pending" and allow you to try the webhook again.
- You can see the reason why the webhook failed by reviewing the "Webhook Message" field.