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Disabling the Send Message Feature

Updated

Admin users have the ability to disable the option for customers to send message via the customer portal.
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**Please note that this option will affect each customer using the customer portal**

Disabling the Send Message Feature 

Admin users can navigate to "Admin Settings & Utilities Site Options" page in SARA.

  • From there, navigate to the "Options" tab. 

  • Navigate to the "Customer Portal" section and enable the "Disable Send Message" checkbox.

  • To update the change, click the "save" button located at the top of the page. 

The next time a customer will access the customer portal. The "Send Message" option will no longer be available.