Admin users have the ability to disable the option for customers to send message via the customer portal.
**Please note that this option will affect each customer using the customer portal**
Disabling the Send Message Feature
Admin users can navigate to "Admin Settings & Utilities Site Options" page in SARA.
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From there, navigate to the "Options" tab.
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Navigate to the "Customer Portal" section and enable the "Disable Send Message" checkbox.
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To update the change, click the "save" button located at the top of the page.
The next time a customer will access the customer portal. The "Send Message" option will no longer be available.