User Actions are notifications generated by the system based upon the activities of the user.
User Actions include notifications such as:
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Broken Promises
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Past Due Follow-Up
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Customer Messages from Customer Portal
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Error Sending Email
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Mail Not Read
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Mail Not Filed
User Actions are set by default as system parameters but the description and priority of User Actions (How they appear in the Actions List) can be maintained in Admin>Master Files>User Action.
Customer Actions are related to activities such as sending emails, making phone calls and user actions.