Email is an important part of the Collection Software. The methodology of the software is to keep all communications between you and customers in one location. So while it is not a “required” component of the software, it is an integral part. There are features of the software such as automated emails based on Rules (i.e. send Invoices Coming Due Reminder Letters out 7 days prior to Due Date) that must have the Email setup in order to be implemented.
We utilized the standard SMTP and IMAP protocols within the software in order to integrate to your email server/provider. Your email server/provider MUST support both of these protocols to fully implement the email automation process (send emails out and receive emails in).
VERY IMPORTANT: PLEASE READ
If you don’t currently have a general mailbox used for account/credit purposes such as credit@MyCompany.com or accounting@MyCompany.com already setup, we recommend that you do. Because we monitor the incoming email and pull in EVERY unread email from the mailbox we are monitoring you should have only ONE email address that communications are funneled through.
PLEASE MAKE SURE YOUR IT NETWORK ADMINISTRATOR IS AWARE OF THESE STATIC IP ADDRESSES.
Static IP Addresses we use that you may need to add to your Firewall and Network Policies to allow us Inbound Access to your Mail Server.
OUR STATIC EMAIL WORKER ROLE IP ADDRESS. Used during our background email send and retrieval processes. This includes sending bulk reports and Generating Actions from Credit Class Processing. 23.101.161.142
OUR STATIC PROCESSING WEB ROLE IP ADDRESS. This the IP address for our Web Client. This is the IP address that is used from within our Communications form when sending emails. 23.101.163.164
Additional Email IP Addresses
23.96.207.177
23.96.189.32/30 Block