Unfiled emails are emails that are unable to be filed and associated with an existing activity/Issue. All users are able to view all un-filed emails on the "Mail Not Filed" page located on the messages section in the navigational window.
For more information on how SARA files incoming emails, click the following
Filing Emails
Users can file their un-filed emails by doing the following:
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On the Mail Not Filed page, click the "Assign" button
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The Assign Messages window will appear
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Search for an account by using the Cust. Name or Cust. ID
***Additionally, you can search by the customers email by enabling the "Search Customers by Email" checkbox***
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Once you have an account selected, you can either associate it to an existing communication, or create a new issue by clicking on the New Issue button.
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This will file the email.