July R1 Release - 2026

🌟Release Notes – Branding & Domain URL Changes

Overview

As part of our ongoing branding initiative, several customer-facing URLs and service endpoints have been updated to align with the new SARA Sage brand identity.

These changes are intended to provide a consistent experience across the application, portal, API services, authentication endpoints, and support resources.

What's Changing?

Impact to Customers

Updated Access URLs

Customers should begin using the new branded URLs for accessing the application, self-service portal, help centre, and API services.

( Old URLs will redirect to the new URLs automatically for now)

Authentication Integrations

• Old: auth.lockstep.network
• New: apiauth.sara.sage.com

Help Centre

Support articles, documentation, and knowledge base content will now be available at:

• Old: lockstep.zendesk.com
• New: helpcenter.sara.sage.com

What Is Not Changing?

• paperless.eco will continue to be used for passwordless login functionality.

Required Actions

✅ Update bookmarks and saved links to the new URLs. (For now the Old URLs would redirect to the new URLs, however, shortly, the old URLs will be deprecated)

✅ Update API and authentication endpoint references in integrations, scripts, and applications.

✅ Notify internal users and administrators of the URL changes.

Backward Compatibility

To minimise disruption, existing URLs may continue to redirect to the new branded domains during the transition period.

 However, customers are encouraged to update their configurations and bookmarks as soon as possible.

Benefits

• Consistent Sage branding across all products and services.
• Improved user navigation and discoverability.
• Simplified access to application, portal, support, and API endpoints.
• Foundation for future brand-aligned product enhancements.

Release Type: Branding Enhancement
Category: User Experience / Platform Infrastructure
Customer Impact: Low – URL updates required for bookmarks and integrations.