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You can re-assign activities to different customers if the activity was misfiled in the "Mail Not Filed" tile.
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Open any activity that was filed to an account.
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In the activity window, select "Reassign" in the upper-left-hand corner. (This option is only available for admin users.)
You cannot re-assign an activity if it has any of the following information:
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Contains tagged invoices.
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Email was initially sent out of SARA.
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Contains an expected payment.
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In this menu, you can re-assign to a new customer in the same manner that you would initially file it.
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Enter a customer and select "New Issue > Create/Edit"
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This activity will now be available under the new Account Detail.