EDITION: Standard, Enterprise
RESOLUTION
To further customize the reports, the software includes the Report Manager. You must be logged into the software with Internet Explorer to launch the Report Manager:
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Log into the software with IE for your browser
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Admin > Settings & Utilities > Report Manager
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Click YES to message 'An existing session could be active with the same UserID on domain\machine'
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The Reports window will open
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Click the green + to add/create a new report
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Include the Report Name, description and select the Report Base from the drop-down to select one of the 4 standard reports to base your new report
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Click View Layout
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To open the Report Designer, in the Preview window - click Edit
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To view all fields available and additional functions (including parameters and calculated fields), select View > Windows > Field List
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Scroll through the field list to the CustID
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Drag and drop the field onto the report
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Save and close the Report Designer
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Preview the report to confirm the field is appearing correctly