If you sync has not been running for 24 hours or longer, there may have been a change or publication to the sync that was recently deployed that did not download automatically.
Click here for information on how to change your IE setting to automatically download the sync.
To manually start or run your sync from your Windows Task Scheduler:
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Log into the machine / workstation as the user the sync is setup under and where sync is installed and running (click here on how to find this information)
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Open your Windows Task Scheduler (use the program search to look for 'Task Scheduler' or find this under the Programs > Accessories > System Tools)
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Click your Task Scheduler Library to see the list of scheduled tasks
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Right click on the SARA Sync task and select Run
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Select Run if prompted to download and run the new sync
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DO NOT log of the machine or workstation (the sync will run as a background process)
To manually start or run your sync from the Sync Setup:
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Log into the machine / workstation as the user the sync is setup under and where sync is installed and running (click here on how to find this information)
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Log into SARA as an admin user
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Go to Admin > Settings & Utilities > Sync Setup
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Launch Sync Setup
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Select Run if prompted to download and run the sync application
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Select YES when prompted to run sync with current configuration
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Select Start Sync in the Sync window
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The Sync Progress will be shown in this sync window and you will see a message when the sync is complete and if successful or not.
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Click Close to close the Sync Progress window
Description
The sync will run manually but the scheduled sync does not appear to be running and there is not a scheduled task setup after configuring the sync
RESOLUTION
The sync description is used to create the Windows Task Schedule for the sync to run on schedule. If any special characters are used ( / \ : * ? " < > | ) in the Sync Description, the Windows Task Scheduler will not be able to create the task and you will not receive an error.
To verify the Sync Description:
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Log in with a user with Admin access
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Admin > Setting & Utilities > Sync Setup
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Select Edit for the Sync not running on schedule
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Review and modify the description to remove any special characters
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Select Update to save the changes
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Launch Sync Setup to re-reconfigure the sync and scheduled task
NOTE: if prompted to install the Sync Utilities due to Sync Installed on another machine - VERIFY that you are logged into the workstation and SARA as the same user as the user for the original sync install (see notes and link above)